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What is Fort Dox?
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Fort Dox is the easiest to use, most affordable document imaging solution on the market today.
With Fort Dox, you can scan, index, store, access, search for, view, print, email, and backup your company's corporate documents.
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What can I do with Fort Dox?
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Fort Dox is a complete document imaging solution. It allows your company to:
 | Scan documents one-at-a-time or in batches |
| Import files from a PC or Copy Machine/MFP |
| Index (tag) documents with customizable index fields |
| Search for documents |
| View, print, and email files directly from the software |
| Access files from anywhere at anytime |
| Assign user level security to document types |
| Export files at anytime for a local backup |
For more information, visit our Product Overview page or get your Free Trial.
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Where are my documents?
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Your documents and index information are stored remotely in a secure data center location. This data center is where the Fort Dox server farm is located. Both our servers and databases are redundant and backed-up for optimum availability, reliability, and disaster readiness.
In addition to the backup we provide at our data center, every Fort Dox customer can backup their files locally at anytime. Simply go to the Backup button located on the toolbar and choose a location to export your files to, such as a PC, server, or removable USB hard drive. Fort Dox will then export all of your files in their original format to this location. During subsequent backups, the system will perform an incremental backup in order to expedite the process. If you need to search your backup directory, simply right click the folder and use the Windows search to locate your files by their file names.
Absolutely cannot have your documents offsite? We can install Fort Dox on your PC or server. Call for license based pricing.
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How do I learn how to use Fort Dox?
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Fort Dox was designed to be easy to use. When you download Fort Dox, you will be provided with an intuitive user guide along with your account information such as user name, password, and account name. In addition, we will provide your company with an initial web based training seminar at no cost.
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How does Fort Dox differ from other scanning solutions?
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| Fort Dox is easier to use, so you do not need to pay thousands of dollars for a technician to come onsite to configure and train you on the software. |
| Fort Dox is the only scanning software that provides a free no limit trial and low price point for small to medium businesses. |
| Fort Dox is the only solution that allows you to secure your documents offsite at a data center and onsite at your office for the ultimate in security and disaster readiness. |
| Fort Dox is the quickest document imaging software to deploy and manage. |
| Fort Dox allows any size company, in any industry, to benefit from the efficiency of a paperless office. |
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Do I have to sign a contract?
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No. Fort Dox is a month to month service and you can cancel at anytime. Upon cancellation, your account will be marked to expire and you will have the rest of that month to export your files out of the system using our built-in export tool. If you do not remove your documents within that time period, you will have to pay for an additional month of service to reactivate your account and complete the export.
If you pay for Fort Dox on an annual basis, you will not receive a refund for the remaining months that you paid for. Your account will be expired upon your notification to us via email that you have finished exporting your data and no longer need access to your Fort Dox account.
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How do I buy Fort Dox?
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Fort Dox is billed either monthly or annually via credit card. If you would like to receive an invoice in the mail instead, you are required to choose either an annual or license based pricing plan. Call or email us if you require paper billing.
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What if I have billing questions?
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Please contact us at 877.883.0704 or email us at contact@fortdox.com with billing questions. Please have your account information and credit card when you call.
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How do I change my credit card/billing information?
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After you login to Fort Dox, go to the main menu and choose Tools > Administration > Account Settings. From this panel, all account information can be updated including credit card information. If your billing information is invalid, you will be prompted to update it after login before you can start using your Fort Dox account.
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Is my credit card and billing information secure?
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Yes. Fort Dox uses 128-bit SSL encryption when transmitting your credit card information.
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Where do I go for more information?
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Please check our website for the most current product and pricing information. If you would like to talk to one of our document scanning consultants, contact us at contact@fortdox.com or call us at 877.883.0704. Complete contact information is available on the Contact Us page of the website.
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What are your customer support hours?
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Our customer support hours are from 8am to 5pm Monday through Friday EST.
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How do I reach a customer support representative?
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Either e-mail us at support@fortdox.com or call us at 877.883.0704 ext 1. E-mail is the preferable method as it will usually result in a faster response to your issue. Please include your account name, contact e-mail, contact phone number, and a description of your issue in the e-mail.
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What does Fort Dox use for data transmission security?
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Fort Dox uses 128-bit SSL encryption when sending and retrieving information from the repository. SSL encryption is the de facto standard for Internet security and is used by banks, credit card companies, online retailers, and government agencies.
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Can I burn the documents I have in Fort Dox to CD/DVDs?
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Yes. You can export your files from Fort Dox at anytime and use any CD/DVD burner to create your own CD/DVDs.
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Can I use my copy machine to scan to Fort Dox?
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Yes. If your copy machine is scan enabled (contact your dealer to find out), you can scan files to a network folder where you can then import them into Fort Dox for indexing and storage in the repository.
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Which scanners work with Fort Dox?
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Any TWAIN driver scanner will automatically work with Fort Dox. Simply attach the scanner to the computer, load the drivers from the CD, and start scanning.
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How do I scan documents with Fort Dox?
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Fort Dox allows you to either scan files one-at-a-time or in batches. When scanning batches (multiple-files-at-one-time), Fort Dox allows you to print barcode pages or stickers that act as separators. These separators tell the software where one file begins and ends. Fort Dox can also be configured to separate documents manually or by setting the document page length if they are consistent (e.g. If all documents are one page invoices, set separation to fixed pages equals one page). For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I import electronic files into Fort Dox?
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Fort Dox allows you to upload and index electronic files (Excel, Word, PDF, TIFF, etc.) using the import button. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I find my documents in Fort Dox?
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Fort Dox offers both simple and advanced search features to locate files quickly and efficiently. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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Can I customize the way I search for documents?
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Yes. You can create document types in Fort Dox that each have their own unique index fields. For example, you can create an invoice document type that contains an invoice number field and a contract document type that contains both a name and contract number field. There are no limits on the number of document types and fields per document type that you can create.
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How do I index files in Fort Dox?
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Fort Dox allows you to build document types for each category of file you want to scan or import into the system. For example, if you wanted to scan contracts, you could configure a document type that had two index fields: contract number and contract type. For the contract type, maybe you want to have a drop down menu with three choices: vendor contracts, services contracts, and legal contracts.
After you configure this document type, you will scan or import your files. At scan or import, you will be able to key in the contract number and select the contract type from the drop down list. This will tag the documents and provide the criteria you will use to search for them in Fort Dox. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I email files from Fort Dox?
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Fort Dox allows you to select a document or pages of a document and email them directly from the software. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I print files from Fort Dox?
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Fort Dox allows you to select a document and print it directly from the software. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I view files in Fort Dox?
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Fort Dox has a built-in viewer that provides both thumbnails and a full view of documents. For more information, visit our Product Overview page or refer to the User Guide that accompanies our Free Trial.
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How do I backup my documents in Fort Dox?
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Fort Dox has an export tool that allows you to select individual files or your entire repository and export the documents to a PC, network server, or removable hard drive for backup. Upon repeated backups to the same location, Fort Dox performs incremental backups to expedite the backup process.
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What are the minimum system requirements for Fort Dox?
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| Microsoft Windows 2000 or Windows XP |
| Pentium 1+ |
| 128MB RAM Memory |
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